Refund policy

We want you to be fully satisfied with your MINTCASED purchase. This policy explains your rights regarding returns, exchanges and defective products in accordance with German and European consumer law, including the statutory 14-day right of withdrawal under Section 355 of the German Civil Code (BGB).

Returns and Refunds — Right of Withdrawal

You have the right to withdraw from your purchase within 14 calendar days without giving any reason.

The withdrawal period begins on the day on which you, or a third party designated by you other than the carrier, receive the goods.

How to request a return

To exercise your right of withdrawal, email us at:

info@mintcased.com

Please include your order number and a clear statement confirming that you wish to withdraw from the purchase. Providing a reason is optional, although your feedback helps us improve.

We will provide you with the relevant return instructions and, where offered as part of our voluntary returns service, a prepaid return label.

Please return the product, preferably in its original packaging and together with all included accessories, to:

MINTCASED
Briachstrasse 2
88250 Weingarten
Baden-Württemberg
Germany

The original packaging is not required in order to exercise your statutory right of withdrawal. However, the product must be packaged securely to prevent damage during transport.

Refunds

Following a valid withdrawal, we will refund:

the price paid for the product; and
the cost of the least expensive standard delivery option offered at the time of purchase.

Additional costs resulting from your choice of a more expensive delivery method, such as express shipping, do not have to be refunded.

We will issue the refund no later than 14 days after receiving your withdrawal notice. We may withhold the refund until we have received the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first.

The refund will be made using the same payment method used for the original transaction, unless expressly agreed otherwise. You will not incur any fees as a result of the refund.

Return Shipping Costs

Unless otherwise stated, or unless MINTCASED voluntarily provides a prepaid return label, you are responsible for the direct cost of returning the goods, provided that this was clearly communicated to you before purchase.

We recommend using a tracked shipping service and keeping your shipping receipt until the return has been completed.

Under German law, the seller generally bears the risk of the return shipment when a statutory withdrawal is validly exercised.

Condition of Returned Products

You may inspect and handle the product only to the extent necessary to establish its nature, characteristics and functionality, in the same way that you would reasonably inspect it in a physical shop.

We may reduce the refund if the product has lost value due to handling beyond what was necessary to inspect it.

Damage caused by improper use, modifications, impacts, drops or excessive handling may result in a deduction from the refund.

Personalised Products

The statutory right of withdrawal may not apply to products that are made to the customer’s specifications or clearly personalised, such as products featuring individual names, designs or logos, where permitted by law.

Mystery Packs

Any Mystery Pack supplied as part of the order must be returned together with the other products included in that order.

Opening a Mystery Pack does not automatically cancel the right to return the phone case. However, if the Mystery Pack has been opened, used, damaged or is not returned, we may deduct any resulting loss in value from the refund where legally permitted.

Exchanges

Ordered the wrong model, such as an iPhone 17 Pro case instead of an iPhone 17 Pro Max case? Contact us within 14 days of receiving your order and we will do our best to arrange an exchange.

Exchange process

Email mintcased@gmail.com and include your order number and the model you require.
We will provide you with the return instructions.
Once the returned product has been received and inspected, we will send the replacement product, subject to availability.

Exchanges are only available between eligible MINTCASED products and depend on current stock availability.

Our voluntary exchange policy does not restrict your statutory right of withdrawal or your legal rights relating to defective goods.

Legal Warranty for Defective Goods

MINTCASED products are covered by the statutory warranty rights provided under German and European consumer law.

For new goods, claims relating to defects are generally subject to a limitation period of two years from delivery.

If a product is defective, you may initially be entitled to request repair or replacement in accordance with the applicable legal requirements. If repair or replacement is impossible, refused, unsuccessful or not completed within a reasonable period, you may be entitled to a price reduction or termination of the purchase contract.

This legal warranty applies to defects that were already present when the product was delivered, even if the defect becomes apparent later.

Warranty exclusions

The legal warranty does not normally cover damage caused by:

accidents, drops or impacts;
improper use;
failure to follow care or usage instructions;
normal wear and tear;
unauthorised modifications;
external influences;
loss or theft.

These exclusions do not apply where the damage was caused by an original manufacturing or conformity defect.

Shipping Issues

Incorrect or Incomplete Address

You are responsible for providing a complete and accurate delivery address.

If an order is returned because the address provided was incorrect, incomplete or outdated, you may be required to pay the cost of reshipping the order, unless the error was caused by MINTCASED.

Delayed, Damaged or Lost Shipments

If your shipment is significantly delayed, arrives damaged or appears to be lost, please contact us as soon as possible at:

info@mintcased.com

We will work with the shipping carrier to investigate the delivery and, where necessary, submit a claim.

Your statutory rights against MINTCASED are not affected by any investigation or claim involving the carrier.

Customs Duties and Import Taxes

Orders delivered outside the European Union may be subject to customs duties, import VAT or other local taxes.

Unless otherwise stated during checkout, these charges are the responsibility of the recipient and are determined by the customs authorities in the destination country.