Refund policy

Returns, Exchanges, and Limited Warranty

We want you 100% satisfied with your MINTCASED purchase. That's why we offer a clear policy compliant with German law (§ 355 BGB: 14-day right of withdrawal). All details below.

Returns & Refunds (Right of Withdrawal)

You have 14 calendar days from product receipt to return if not fully satisfied—no reason needed.

How to return:

  1. Email us at info@mintcased.com with your order number and reason (optional, your feedback helps!).
  2. We'll send a prepaid return label (DHL GoGreen) or clear instructions.
  3. Pack the product in original packaging (case + accessories, unused).
  4. Return to: MINTCASED, Briachstrasse 2, 88250 Weingarten, Baden-Württemberg, Germany.

Refund:

  • Full (product only), processed within 14 days of receipt in good condition.
  • Exclusions: Original shipping costs non-refundable. Custom products (e.g. logos) non-returnable.
  • Method: Original payment method (PayPal, Klarna, card).

Important notes:

  • You're responsible until we receive the package (use tracking).
  • Products damaged by misuse (drops, modifications) don't qualify.

Exchanges

Wrong model (iPhone 17 Pro vs Pro Max)? We exchange free!

Process:

  1. Request via mintcased@gmail.com within 14 days of purchase.
  2. Return the product (prepaid label).
  3. We ship the new one free (DHL standard).

Conditions: Stock availability. Exchanges only between MintCased cases (not to other products). If Mistery Pack is opened, no return is accepted.

Legal Warranty

  • Legal warranty (gesetzliche Gewährleistung): 2 years for manufacturing defects (§§ 437 ff. BGB). Repair, replacement, or refund at our choice.

Exclusions: Accidental damage, improper use, loss/theft, or modifications.

Shipping Issues

  • Wrong address: You cover reshipment.
  • Delays/loss: Contact DHL + us for claim (insurance included).
  • Customs/TARIC (imports): You're responsible for extra duties (code 3926.9097).

Contact: info@mintcased.com| +34 648 822 534 | GDPR & §5 TMG compliant.