We ship quickly and reliably across Europe from our base in Germany. Shipping costs and available delivery options are calculated at checkout.
Orders are usually processed and shipped within 1–3 business days (Monday–Friday, excluding public holidays).
During high-volume periods, such as product launches, restocks or sales, processing times may occasionally be longer.
Carrier: DHL and selected delivery partners.
Shipping rates: Calculated and displayed at checkout.
Estimated delivery time: Approximately 3–11 business days after dispatch, depending on the destination country.
Tracking: Tracking is included where available and will be provided once your order has been dispatched.
Please note that delivery times are estimates and may occasionally be affected by carrier delays, public holidays or other circumstances outside our control.
We offer free standard shipping on qualifying orders:
Germany: Free shipping on orders of €50 or more.
Other European countries: Free shipping on orders of €60 or more.
The applicable free-shipping threshold is calculated based on the order value before any potential customs duties, import taxes or similar charges.
For destinations within the European Union, orders are generally not subject to additional customs duties upon delivery.
For European countries outside the EU, such as Switzerland or the United Kingdom, additional import VAT, customs duties or handling fees may apply depending on local regulations.
Any such charges are determined by the destination country's authorities and are the responsibility of the customer unless otherwise stated at checkout.
Customers are responsible for providing a complete and correct delivery address.
If a shipment is returned to us because it was refused, could not be delivered, or was not collected, additional shipping costs may apply before the order can be resent.
Where applicable, any refund will be handled in accordance with our Return and Refund Policy and applicable consumer protection law.
Once your order has been shipped, you will receive tracking information where available.
If your parcel appears to be delayed, please allow additional time for the carrier to complete delivery. If tracking shows the parcel as delivered but you cannot locate it, please first check:
Your mailbox or designated safe place.
With household members or neighbours.
Any delivery notice provided by the carrier.
If the parcel still cannot be located, please contact us at info@mintcased.com and we will assist you with the carrier investigation where possible.
For preorder or backorder products, the expected shipping timeframe will be stated on the relevant product page.
If your order contains both available and preorder items, the entire order may be shipped together once all products are available unless otherwise stated.
For questions regarding shipping or your order, please contact:
Mintcased ships exclusively to supported European destinations.